Job Description

Job Description

Job Description

The Transportation Manager is responsible for the safe, compliant, efficient, and cost effective operation of the company’s transportation operations. S/he carries out this responsibility by building customer relationships, operating the department at maximum production, creating a good work environment, and properly managing the assets of the company.

Requirements

You Will:

• Provide the best possible service to our customers. Address their problems in a prompt and courteous manner. Make every customer feel important.
• Plan ahead to meet service deadlines. Ability to adjust plans to meet the customers’ needs in case of an emergency.
• Responsible for daily transportation operations.
• Communicate with the customer regularly to ensure advanced knowledge of customer needs and goals, or when problems arise and deadlines will not be met
• Provide notice of all billing changes and additional charges prior to invoicing. Follow proper authorization procedures for each customer.
• Provide updates to customer regarding progress in meeting and exceeding customer requirements.

Daily Transportation Operations:

• Establish Key Factor management strategy with dispatch and within operations.

• Establish Key Factor score cards for operational needs to be shared weekly, monthly, and quarterly as needed with dispatcher and other operational personnel.
• Implement cost control strategies to stay within budget guidelines.
• Direct activities related to dispatching, routing and tracking of transportation for all assigned customer vehicles and drivers.
• Ensure all drivers are trained and confident with daily operational requirements, DOT requirements as well as with new technology enhancements and modifications.
• Commit to ensuring that we minimize driver turnover through proactive engagement of driver relationships. Eliminate concerns before they arise.
• Direct investigations to verify and resolve customer or shipper/consignee complaints and concerns.
• Ensure customer schedule of work is continually staffed to accommodate all customer needs.
• Promote safe work environment by conducting safety audits, creating driver safety meetings and meeting with individuals to reinforce safety expectations.
• Ensure driver logs are kept and maintained by DOT standard. Review logs weekly to ensure compliance and address driver violations or mistakes in a timely fashion. Bring any issues of non-compliance to the attention of Safety Manager for intervention.
• Monitor spending to ensure expenses are consistent with approved budget.
• Review in coordination with any DOT agencies all accidents and compliance violations to ensure immediate corrective action.
• Coordinate with Miller and customer accounting departments to ensure proper billing.
• Coordinate with MTL and others, all MDS and customer specific maintenance needs to ensure maximum vehicle “up time”.
• Coordinate backhaul planning to ensure maximum utilization and maximum revenue and margin generation.
• Initiate and continue all efforts into new operational endeavors such as freight brokerage and other opportunities as they arise.

Management:

• Lead, coach and mentor your team to ensure maximum potential and a happy, motivated environment
• Maintain control and discipline of the employees to assure safety and productivity.
• Monitor and control overtime.
• Handle all personnel problems promptly and involve VP of Operations in problem solving.
• Serve as contact person for all assigned drivers and other personnel within your scope of operation.
• Stress the importance of safety in the work place. Report any unsafe work practices, near misses, or accidents.
• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Communicate and ensure understanding of company policies and programs.
• Encourage two-way communications, employee ideas and suggestions.
• Provide ongoing feedback and coach employees to perform to their potential.
• Identify employee training needs and set developmental goals for on the job, internal or external training.
• Keep VP of Operations informed of any and all time off requests well in advance. Ensure schedule is kept and avoid any unplanned absences or tardiness issues.
• Schedule your vacation, in writing at least one month in advance. (emergencies excepted)
• Willingness to participate in special projects that go above and beyond the normal duties such as inventories, fleet surveys, etc.
• Work with other departments and cooperate as a team player.

You Have:

• Minimum of 7 years working in the transportation industry
• Minimum of 5 years managing a team in the transportation industry
• Client facing experience and the ability to pivot to meet customer expectations
• Strong technical skills and experience working with Samsara
• Excellent communication skills in writing and orally
• Valid driver's license and good driving record

Working Conditions:

The Transportation Manager will work in an enclosed office environment, but will also work at customer facilities encompassing a myriad of potentially different and adverse conditions. S/he may be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. S/he may need to crawl under vehicles and get in and out of vehicles, to ride with drivers and train on equipment usage.

Benefits

We Have:

• Competitive compensation inclusive of base Salary, Annual KPI Bonus, Car Allowance
• Paid Vacation and Holidays
• Comprehensive medical, vision, and dental insurance with HRA, HSA, and FSA options
• 401(k) with a company provided match
• Employee Discounts and an Employee Assistance Program

If you are looking for a great, safe work environment, look no further. Miller Transportation Group consists of Truck Leasing and Rental operations, Automotive Dealerships, and Dedicated Services. Miller is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability or any protected class.

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