Job Description

Job Description

Job Description

Salary:

The Carrier Manager’s main purpose is to establish, develop and grow relationships with carriers and other transportation industry partners. This role will be focused on cost efficiency and customer satisfaction so that all parties meet their business goals.

Essential Functions:

• Develop and grow existing carrier relationship, leveraging those relationship for an increase in business and referrals
• Establish new carrier relationships through lead generation, cold calling, referrals, etc.
• Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and drivers)
• Collaborate with internal operations and partners to ensure timely transportation of freight and customer satisfaction.
• Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements
• Provide exceptional service to carriers, partners and customers
• Prevent common errors by ensuring details are communicated and tracked accurately and timely
• Resolve problems and issues quickly by working with cross-functionally to determine and implement the best solution
• Drive continuous process improvement to gain efficiency in operations and communications across the organization
• Support the sales department with timely cost quotations, transit times and availability.
• Stay informed about market conditions, competitor activities and other factors impacting the transportation industry.
• Utilize industry software, company portals and all other electronic tools available to manage and optimize carrier capacity and relationships.
• Other duties as assigned

Skills and Qualifications:

• Bachelor’s degree preferred with emphasis on business or related field
• Business, Inside Sales or Carrier/Transportation industry experience may be substituted for degree
• Familiarity with industry software and tools (TMS, CRM, Turvo, etc.)
• Ability to thrive under deadlines, drive results, multi-task, prioritize and work with a sense of urgency
• Ability to persuade, motivate, influence, negotiate and collaborate with others
• Driven, enthusiastic, resilient, agile, highly motivated and able to work independently
• Detail oriented and organized; paying close attention to even the smallest of details is critical in order to minimize losses and maximize business and customer success
• Excellent verbal and written communication skills, with demonstrated ability to accomplish goals over the phone, through email, through web-based portals, and face-to-face.
• Demonstrated ability to build relationships with people in a variety of business roles from administrative, sales, customer service, blue collar, managerial to executive. 

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